What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original condition.

What items are non-returnable?

Customized or personalized products, digital downloads, and gift cards cannot be returned.

How do I request a refund?

Email us at customerservice@firebrookessentials.online with your order number. We’ll guide you through the steps.

When will I receive my refund?

Once your return is approved and processed, your refund will be issued to your original payment method within a few business days.

Do you offer exchanges?

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

Is proof of purchase required?

Yes, a receipt or order confirmation is required to complete your return or refund request.

What shipping methods do you offer?

We offer US Standard (2–5 business days), US Economy (4–8 business days), and Canada Standard (10–30 business days).

How much does shipping cost?

Shipping costs are based on the total weight of your order. Prices start at $3.99 and vary by shipping method and destination. A full pricing table is provided on our Shipping Info page.

Who fulfills your shipping?

All orders are printed and fulfilled by our trusted partner, Printify. This ensures professional quality and reliable delivery.

How can I avoid shipping issues?

Please double-check your shipping address at checkout to avoid delays or undeliverable orders.

How can I avoid delivery issues?

Please double-check your shipping address during checkout to ensure accurate and timely delivery.

Frequently Asked Questions

Name: Floral Vines & Paisley Peacock Tote Bag
Brand: Firebrook Designs
SKU: FB-TOTE-001
Price: 22.00 USD
Availability: InStock

What brand are your t-shirts printed on?

We use premium t-shirts from Gildan (64000), Bella+Canvas (3001), and Comfort Colors (1717). They’re soft, high-quality, and ethically manufactured.

Are your t-shirts true to size?

Yes, our t-shirts are true to size with comfortable fits. Please refer to the size chart on the product page for the best match.

Are your designs original?

Absolutely. Every design is created in-house by our founder in Vermont. You won’t find our art anywhere else.

How are your designs printed?

We use Direct-to-Garment (DTG) and Direct-to-Film (DTF) printing for sharp, long-lasting prints that feel soft and look great wash after wash.

How should I wash my t-shirt?

Wash inside out in cold water. Tumble dry low or hang dry. This keeps prints vibrant and reduces shrinkage.

Are your tote bags washable?

Yes! Most of our totes are machine-washable. Use a gentle cycle and air dry to preserve their shape and color.

Where are your products made?

We work with trusted partners through Printify who print and ship from facilities in the U.S. and abroad, using ethically sourced materials.

What makes FireBrook Designs unique?

We blend creativity with comfort, turning everyday items into bold statements of personal style. Our products are designed for those who appreciate intentional, artistic expressions in their daily lives.

Are your products ethically made?

Yes, we partner with Printify to produce made-to-order items, reducing waste and ensuring ethical production practices. This approach supports sustainability and responsible manufacturing.

What materials are used in your products?

Our apparel typically uses soft, breathable cotton blends, while accessories like tote bags and blankets are crafted from durable materials like polyester. Each product description provides specific material details.

How do I care for my FireBrook items?

Most of our products are machine washable. For best results, wash inside out with cold water and tumble dry on low. Always refer to the care instructions provided with each item.

Do you offer international shipping?

Currently, we ship within the United States and Canada. Shipping options and rates are calculated at checkout based on your location.

Can I customize a design or request a specific product?

While we don't offer custom designs at this time, we're always open to feedback and suggestions. You are welcome to contact us with your ideas!

What is your return and refund policy?

We accept returns within 30 days of purchase for items in their original condition. Please visit our Return & Refund Policy page for detailed information.

How can I track my order?

You will receive a confirmation email with tracking information once your order ships. You can use this to monitor your shipment's progress.

Do you offer gift options?

Yes, our products make great gifts! While we don't offer gift wrapping, you can ship items directly to the recipient by entering their address at checkout.

How can I stay updated on new releases and promotions?

Subscribe to our newsletter at the bottom of our homepage to receive updates on new products, exclusive offers, and more. You can also follow us on social media for the latest news.

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