What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original condition.

What items are non-returnable?

Customized or personalized products, digital downloads, and gift cards cannot be returned.

How do I request a refund?

Email us at customerservice@firebrookessentials.online with your order number. We’ll guide you through the steps.

When will I receive my refund?

Once your return is approved and processed, your refund will be issued to your original payment method within a few business days.

Do you offer exchanges?

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

Is proof of purchase required?

Yes, a receipt or order confirmation is required to complete your return or refund request.

What is your return policy?

You have 30 days from the delivery date to request a return. Your item must be unused and in the same condition that you received it.

What items are non-returnable?

Customized or personalized products, as well as digital downloads, are non-returnable.

Do I need a receipt or proof of purchase?

Yes, to complete your return, we require a receipt or proof of purchase.

Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at customerservice@firebrookessentials.online.

When will I receive my refund?

Once your return is approved and processed, a credit will automatically be applied to your original method of payment within a certain number of days.

What shipping methods do you offer?

We offer US Standard (2–5 business days), US Economy (4–8 business days), and Canada Standard (10–30 business days).

How much does shipping cost?

Shipping costs are based on the total weight of your order. Prices start at $3.99 and vary by shipping method and destination. A full pricing table is provided on our Shipping Info page.

Who fulfills your shipping?

All orders are printed and fulfilled by our trusted partner, Printify. This ensures professional quality and reliable delivery.

How can I avoid shipping issues?

Please double-check your shipping address at checkout to avoid delays or undeliverable orders.

What shipping methods are available?

We offer US Standard (2–5 business days), US Economy (4–8 business days), and Canada Standard (10–30 business days).

How much does shipping cost?

Shipping costs are based on the weight of your order. Rates start at $3.99 for Economy shipping within the US and vary by weight range and destination.