What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original condition.

What items are non-returnable?

Customized or personalized products, digital downloads, and gift cards cannot be returned.

How do I request a refund?

Email us at customerservice@firebrookessentials.online with your order number. We’ll guide you through the steps.

When will I receive my refund?

Once your return is approved and processed, your refund will be issued to your original payment method within a few business days.

Do you offer exchanges?

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

Is proof of purchase required?

Yes, a receipt or order confirmation is required to complete your return or refund request.

What shipping methods do you offer?

We offer US Standard (2–5 business days), US Economy (4–8 business days), and Canada Standard (10–30 business days).

How much does shipping cost?

Shipping costs are based on the total weight of your order. Prices start at $3.99 and vary by shipping method and destination. A full pricing table is provided on our Shipping Info page.

Who fulfills your shipping?

All orders are printed and fulfilled by our trusted partner, Printify. This ensures professional quality and reliable delivery.

How can I avoid shipping issues?

Please double-check your shipping address at checkout to avoid delays or undeliverable orders.

How can I avoid delivery issues?

Please double-check your shipping address during checkout to ensure accurate and timely delivery.

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