Returns and Refunds

Returns and Refunds

We want you to love your order. If you’re not completely satisfied, here’s how returns and refunds work:

Return Policy

You have 30 days from the date of delivery to request a return. Items must be unused and in their original condition. Contact us at customerservice@firebrookessentials.online to begin a return.

Non-Returnable Items

We cannot accept returns on customized or personalized products, digital downloads, or gift cards.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be issued to your original payment method within a few business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please reach out to us via email.

Proof of Purchase

A receipt or order confirmation is required to complete your return or refund.